If your are looking to figure out a way to build a successful managed IT services providers, you’ve come to the right place. This article has all the information you will need to know to get your service up and running. From the basics to the complicated.
First off you need start by defining the sourcing strategy, A great partnership begins with both sides understanding the scope of work. This is more about clearly defining what the MSP is responsible for and the things which your company are responsible for, than service level agreements. You need to be sure to clearly identify what you company is trying to accomplish, not just from a technology standpoint but overall. The MSP must be able to make great recommendations that support the business strategy beyond what you are currently doing.
Once all the information is received, everything should be written out in great detail. By clearly defining,
1.) Everyones role in the business.
2.) Everyones responsibility in the business.
3.) The process of the business.
4.) Also the business goals.
Now, you need to start understanding your environment. Consider your technology, does it need an upgrade? Or is it current? Also how will the individual components match up to each other. What if you need an upgrade? How will that affect your operation? Will things become more complicated or become more simplified? This is where you should involve an MSP to do an assessment of your technology.
To make sure it matches up with your business goals, and aligns with industry standards. So you have a better chance of being successful. Once the assessment is complete you will have a better understanding on how everything works and how much work this actually takes. This information is extremely useful in setting timelines and preparing your organization.
You also need to think about the people that are going to work for you. If you have a hard time training or retaining staff, you need to make sure your MSP can do jobs outside his normal scope of work every now and again. More than less the best managed-service-provider should be available 24/7 for service.
From here you should start sharing your big ideas.You need to confirm communication procedures and keep requirements reasonable. Remember it is important to set priorities early so your MSP can follow them directly. You should try to set up a timeline so everything gets done rather quickly and efficiently, long term this will make things run much smoother.
You also need to have a good relationship with your MSP and consider him a partner. Yes obtaining competitive prices is an important consideration, but you need to be partners with everyone in your business, most importantly your MSP to make your business run more smoothly.Getting to that value point takes great commitment on both sides.
Many partnerships begin with a short-term mission of solving some issue. But in order for your partnership to endure, grow and accomplish all the things in which it’s capable, you need to invest the time up-front in working through the details of how your business will operate. If you make that investment, you will likely see your partnership grow beyond your original vision and continuously create greater value for your organization.